How to amend or cancel, by when and with what charges.
6 questions
Write to info@transfernaples.it or WhatsApp +39 320 225 6453, quoting your booking reference. Cancellations must be in writing and the Italian time the message is received is what counts: a phone call with no written confirmation does not stop the service.
It depends on how much notice you give relative to the service time: more than 24 hours, no charge and a full refund; between 24 and 3 hours, 50% of the fare; less than 3 hours or a no-show, 100%. Notice is measured from when we receive your written message.
Yes. Changes requested at least 48 hours before the service are accepted; within 48 hours they remain possible, but only if something is available. A change that results in a different service may produce a price difference, which we tell you about before applying it. If we cannot accommodate it, the request is treated as a cancellation under the scale above.
We offer an alternative of the same standard or refund in full what you paid. If you prefer to arrange replacement transport yourself, we refund the cost documented by a receipt or invoice, up to the agreed fare.
No. Tickets, ferries or third-party services we buy on your behalf are non-refundable once issued, regardless of the transport cancellation terms. Availability itself is not guaranteed: sites, museums and ferries apply quotas and may close because of strikes or unforeseeable events.
No: under art. 59 of the Italian Consumer Code, the 14-day withdrawal right does not apply to transport and leisure contracts with a specific performance date. The cancellation terms above apply instead, and are set out in full in our Terms of Service.
Terms of serviceWrite to us using the form below: we read every message and reply within 24 hours.
Send us a message: we usually reply within a few hours.