How can we help you?
Bookings, meeting points, waiting times, cancellations and payments: the answers we give most often, with the exact rules we apply. If you cannot find what you need, the form at the bottom reaches us directly.
Topics
Booking
How to book, when a booking becomes confirmed and what to do if your route is not listed.
6 questionsSee the questionsBefore your trip
What to tell us when booking: luggage, children, pets, stops and vehicle category.
6 questionsSee the questionsMeeting your driver
Where we meet at the airport, port and station, how much waiting time is included and what to do if your flight is late.
8 questionsSee the questionsChanges and cancellations
How to amend or cancel, by when and with what charges.
6 questionsSee the questionsPrices, payments and invoices
What the fare includes, which surcharges exist and how to pay.
6 questionsSee the questionsSupport, safety and complaints
How to reach us during the trip, lost property, on-board rules and complaints.
6 questionsSee the questionsNeed an answer right now?
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+39 320 225 6453
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