What the fare includes, which surcharges exist and how to pay.
6 questions
Per vehicle, never per person: the quote does not change whether two or four of you travel, as long as you fit the car. That is why, for families and small groups, a private transfer often costs less than four separate tickets.
See our ratesDriver, fuel, motorway tolls, VAT and passenger insurance. It does not include entrance tickets, licensed tour guides, meals, tips or extra stops requested during the service.
Yes, and they are always stated in the quote or confirmation before payment: night service from 20:00 to 07:00 +10%, with a €10 minimum; Saturdays and Sundays +15%; public holidays +20%; last-minute bookings under 48 hours +15%. Weekends and public holidays do not add up: where they coincide only the higher of the two applies, and the night surcharge is added on top of it. The last-minute surcharge is calculated last, on the total that already includes the other surcharges. No surcharge ever appears after the service.
Cash in euro at the end of the service, credit or debit card (Visa, Mastercard, American Express) before the service, or bank transfer for corporate and group bookings. For cash bookings we may ask for card details as a guarantee; the card is charged only in case of a no-show or late cancellation, and only after telling you.
No. The confirmed fare is fixed: traffic, queues, roadworks diversions or alternative routes chosen by the driver do not change it. Only stops and detours you request during the journey, and waiting beyond the free allowance, affect the total.
Yes, on request. Billing details — company name, address, VAT or tax number, and the recipient code for Italy — must be provided before the service takes place: afterwards, the invoice cannot be issued to a name other than the one on the booking.
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